This afternoon, our porter went on a service call with the service technician. When he phoned back to the store, the following conversation ensued:
Me: Good afternoon, thank you for calling Havertys.
Porter: I need to speak with Lisa Carson, please.
Me: (Recognizing Porter) Are you sure you wouldn't like to speak to me instead?
Porter: No. I want to speak to Lisa Carson, please.
Me: You're positive?
Porter: I want to talk to Lisa!
Me: I don't know why I can't help you.
Porter: Stacey! I need to talk to Lisa!
Me: Hold please. I'll see if she's here behind the counter.
HOLD
PICK UP
Me: I'm sorry, who were you holding for?
Porter: Lisa Carson!
Me: Su-Z Alonzo? (Everyone loathes Su-Z.)
Porter: Stacey!! If you dare put Su......
Me: Please hold for Su-Z.
Porter: Stac.......
HOLD
PICK UP
Me: I'm sorry, who were you holding for?
Porter: STACEY!!!!
Me: This is Stacey. Can I help you?
Porter: NO! I need Lisa!!!
Me: Please hold while I check here behind the counter.
Porter: STACEY!!!!
HOLD
PICK UP
Me: I'm sorry, who were you holding for?
Porter: I need to talk to Lisa! Just keep it up, Stacey! Just keep it up and.....
Me: Hold for Lisa, please.
Porter: St....
HOLD
PICK UP
Me: I'm sorry, Lisa is peeing her pants right now. Can you hold?
Porter: STACEY!!!!!!!!!!!!!!!
I hope you knew this Mr. Porter guy pretty well... I'd be livid! lol
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